Get in Touch With Us
Got a question about one of the casino sites we cover, spotted something that needs updating, or want to flag an issue with a bonus offer? Here is how to get in touch with the team behind sploofus.com, and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for contacting us. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies to stand in for an actual response. We aim to reply within two working days, though enquiries around new bonus launches or site updates can occasionally take a little longer.
Telling us upfront what your message concerns — a specific casino, a bonus term, a correction, or general feedback — helps us route it to the right person and get back to you faster.
What We Can Help With
- Questions about our reviews — If anything in our coverage of Raging Bull, Ignition, Uptown Aces or any other listed site is unclear, ask and we'll clarify.
- Bonus terms and offer accuracy — Welcome bonuses, wagering requirements and promotional terms change from time to time. If you believe an offer we've listed no longer matches what a casino is advertising, let us know and we'll look into it.
- Corrections — We fact-check our pages, but casino operators sometimes update licensing details, payment options or withdrawal times without much notice. Flagging anything out of date helps keep our comparisons useful for the next reader.
- Content suggestions — If there's a US casino topic you'd like us to cover, such as a particular state's rules or a payment method we haven't addressed, tell us what you're looking for.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you toward deposit limits, self-exclusion programmes and national support organisations, though for urgent help we'd encourage reaching out to a dedicated support service directly rather than waiting on an email reply.
What Happens After You Write to Us
Every message is reviewed individually. We don't use contact forms as a way to filter people out — if you've taken the time to write, we'll take the time to read it properly. Where a question relates to licensing, eligibility or how a specific bonus works, we'll answer using the same standards we apply across the site: no guesses, no invented details, and no claims we can't stand behind.
If your enquiry is about a casino site itself — for example, a dispute over a withdrawal or a bonus that wasn't honoured — we can offer general guidance based on what we've researched, but we are a comparison and review resource, not the operator, so account-specific issues ultimately need to go through the casino's own customer support team.
Before You Write In
A few things are worth checking first, since they cover the most common questions we receive:
- Bonus terms, wagering requirements and expiry dates sit alongside each offer on our comparison pages — read these before contacting a casino to claim anything.
- Eligibility to play at any of the sites we list depends on your age and the laws of the state you're physically located in when you play; this isn't something we can verify on your behalf.
- If you're looking for options outside the US market, our page on trusted non-GamStop casinos in the UK may be more relevant to what you need.
Our Approach to Feedback
We update our rankings and write-ups based on genuine research, and reader feedback is part of how we keep that research current. If something we've published affected a decision you made — good or bad — we'd rather hear about it than not. That's what keeps a comparison site honest rather than just a list of adverts.
Thanks for taking the time to reach out. We read every message and will get back to you as soon as we can.